This Privacy Policy explains how 1rokok collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information responsibly and in accordance with applicable data protection standards.
Last Updated: 1 June 2026 | Applies to all 1rokok platform users
This Privacy Policy ("Policy") is issued by 1rokok ("1rokok," "we," "us," "our") and applies to all personal data processed in connection with your use of the 1rokok website at 1rokok.win and all associated services including online casino games, live dealer tables, sportsbook, and arcade products (collectively, the "Platform").
1rokok operates as an online gaming platform under an international gaming authority licence. As part of our licensing obligations, we are required to implement robust data protection measures and to be transparent with players about how their personal information is handled. This Policy fulfils that transparency obligation.
By registering an account on 1rokok or continuing to use the Platform, you acknowledge that you have read this Policy and understand how your data is processed. If you do not agree with this Policy, you should not register or continue to use the Platform. For questions at any time, contact us at [email protected].
1rokok collects personal data from you in the following categories, depending on how you interact with the Platform:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g. MyKad) | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration |
| Financial Data | Payment method details (e.g. bank account, e-wallet identifiers), transaction history | Deposits & withdrawals |
| Gaming Data | Bet history, game sessions, wagering amounts, wins and losses, bonus usage | Platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically on login/access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| KYC Documents | Scanned copies of identity documents, proof of address, proof of payment method | KYC process |
1rokok does not collect sensitive personal data (such as biometric data, health data, or political opinions) except where expressly required by our licensing authority for identity verification purposes, in which case you will be separately informed.
1rokok uses your personal data for the following purposes:
1rokok processes your personal data on the following legal bases:
1rokok does not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described:
Any third party that processes data on 1rokok's behalf is bound by contractual data protection obligations consistent with applicable law and our licensing requirements.
1rokok uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies does not affect strictly necessary cookies and will not prevent you from accessing the Platform, though some features may be limited.
1rokok retains your personal data for as long as is necessary for the purposes set out in this Policy, subject to the following minimum retention periods mandated by our licensing obligations:
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Data subject to a legal hold or active regulatory inquiry will be retained until the relevant proceeding is concluded.
1rokok implements technical and organisational security measures appropriate to the risk posed by the processing of your personal data. These measures include:
Notwithstanding the above, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your 1rokok account credentials. If you suspect unauthorised access, contact the 1rokok support team immediately.
Subject to applicable law and the limitations imposed by our regulatory obligations, you have the following rights in respect of your personal data held by 1rokok:
To exercise any of the above rights, contact 1rokok at [email protected] with the subject line "Data Rights Request." We will verify your identity before processing the request.
The 1rokok Platform is strictly restricted to individuals aged 21 years and over. 1rokok does not knowingly collect personal data from persons under 21 years of age. Age verification is a mandatory component of the KYC process, and accounts found to belong to persons under 21 will be permanently closed and all associated data securely deleted (subject to any mandatory retention obligations).
If you become aware that a minor has registered on the 1rokok Platform, please notify us immediately at [email protected]. 1rokok will investigate and act promptly upon receipt of such a report.
1rokok's Platform infrastructure is hosted in data centres that may be located outside Malaysia. Where personal data is transferred to jurisdictions outside of your country of residence, 1rokok ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded within Malaysia.
Such safeguards may include standard contractual clauses, data processing agreements incorporating internationally recognised data protection standards, or transfers to jurisdictions recognised as providing adequate data protection. Details of the specific safeguards in place for any given transfer are available upon written request to [email protected].
1rokok reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Where changes are material, we will notify you by email to your registered address or by prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the 1rokok Platform following any update constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 1rokok, please contact our Data Protection team:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction, or to the dispute resolution body designated by 1rokok's gaming licensing authority.
Six ways 1rokok keeps your personal data safe and handles it with the care it deserves.
All data transmitted between your device and the 1rokok Platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plaintext.
1rokok does not sell, rent, or trade your personal data to third-party marketing companies. Data sharing is limited to what is strictly necessary for service delivery, regulatory compliance, and fraud prevention — nothing more.
Access, rectification, erasure, portability, restriction, objection — these are genuine rights you can exercise at any time by contacting the 1rokok data protection team. We respond within 30 days of receiving a verified request.
We don't hold your data indefinitely. Retention periods are tied to specific regulatory requirements (typically five years for KYC and transaction data) and to legitimate operational needs. Data beyond retention periods is securely deleted.
Your financial data and wallet balance are held in systems completely separate from 1rokok's operational finances. Even in an adverse business scenario, your deposited funds are protected by the segregated account structure required by our gaming licence.
1rokok collects only the personal data that is genuinely necessary for the purposes described in this Policy. We do not collect data speculatively or create profiles beyond what is needed for account management, regulatory compliance, and platform security.
1rokok is built on trust — and that starts with handling your personal data with the seriousness it deserves. If you're ready to experience a licensed, transparent Malaysian gaming platform, your 1rokok account is waiting.
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